I have owned two months. Large image. However, after a couple of weeks, I noticed a light green which would seem to suggest. Large Step but very bright, and flicker, kind of like saying, look, look at me! Extremely distracting because the rest of the image is perfect. I thought, no problem, I have one year warranty so maybe I have to wait to see if it goes away. It has only worsened. So I called
Samsung and worked my way through the menu system. Once I explained the problem, the nice person assured me that it could be repaired, but then transferred to someone else that I had to explain again. If these people have told me that he would contact my local
Samsung repair centre and that I would receive a call from downtown service to set a time for repair. But the next day I received two calls, a technical service of
Samsung and one for technical services at&T or something like that. After being on the phone with at&T for 40 minutes, explained that a few defective pixels are considered normal and
Samsung does not repair the TV. But they are very sad. I waited a couple of weeks then obtained the brightest point and then called again
Samsung. Oh, just didnt ‘ t understand why it has not been repaired and made them clear to me that it would step get a call to at&t or any other third party. Oh no, I went to contact my local repair installations personally and immediately get fixed TV. I could invite a call the next day. So, I need to tell you that calls really? Yes, the technical department at & t and
Samsung. At&t has asked me to tell them what was the problem, and I told him that he was watching my information on your computer screen and didnt ‘t want to take another 40 minutes to explain once again. So after a few minutes I forwarded to the ECR Department. (Executive client blah blah, blah, blah Dept.)The Directorate is suppose to be selected. Now he is sympathetic and assures me that it will be repaired, Yes, absolutely! I did ten ways of saying, Yes, it will be resolved, but then he said,
Samsung has a policy of pixels. Indeed! I never accepted any specific policy regarding defective pixels. I only know that I have a bad TV and a one-year guarantee. For the moment, is where it is. Everything I say is be very careful when buying a flat screen and check for a zero defects warranty and return policy, long so that you can make an Exchange or refund. Good luck
